Follow

Editing a closed bill at the Storyous

This feature allows you to reopen a previously closed bill and remove an incorrectly ordered item if necessary.

How does this feature work?

For a better understanding, here is an illustrative example below: A customer paid for a bill with many items. After paying, they realized that there was an additional item on the bill. For example: 2x Beef broth instead of just one.

Now, the staff opens the menu in the app and navigates to the Receipt Overview tab. (This feature is not available for users with the "novice" role.) They find the incorrectly closed bill. Using the newly created Reopen bill button, the bill is canceled, and a new one is created on the same table as the original. Any order slips are not reprinted.

When reopening the bill, the register will always ask the staff for the reason for canceling the receipt.

After that, the staff can change the quantity of a product in the order or add another product if necessary.

The bill must be closed by completing the payment. The amount to be paid is reduced by the price of 1x Beef broth.

When the staff returns to the Receipt Overview tab, they will see both the original canceled bill and the newly issued one with the adjusted item.

Powered by Zendesk