Follow

Invoices

This section of the web administration displays an overview of invoicing in the Storyous system. You can monitor your invoices, their status, and history directly in the interface.

Viewing Invoices

  • Invoice Number: Click on the invoice number in the overview to expand its web form. This form allows you to download or print the invoice directly from the system.
  • Invoice Type: In the invoice overview, you can filter invoices by type. The dropdown menu includes the following options:
    • Monthly: Regular monthly invoices for provided services.
    • Credit: Invoices related to topping up or using credits.
    • Order: Invoices issued for specific orders.
    • Other: Any other types of invoices not covered by the above categories.
  • Issue Date: Monthly invoices are always issued at the beginning of your billing period for the respective month.
  • Price and Credits: The price and credit columns show the amount corresponding to the issued invoice or uploaded credit balance.
  • Due Date: This section indicates the standard payment deadline for the invoice.
  • Invoice Status: In the invoice overview, you can filter invoices by their status. The dropdown menu includes the following options:
    • Issued: The invoice has been issued and is awaiting payment.
    • Overdue: The invoice was not paid within the specified term and is now overdue, potentially leading to reminders and system blocking.
    • Paid: The invoice has been successfully paid in full.
    • Cancelled: The invoice has been voided or canceled and does not require payment. This status may occur due to errors in the original billing or invalid transactions.

Note: If you do not use certain devices and do not wish to be charged for the monthly license, you must deactivate the application license on the device. To do so, please contact our customer support.

 

Credits

This refers to the current balance of credits obtained by prepaying for Storyous services. The monthly fee, determined by the number of active services, is automatically deducted from these credits on the same day each month, without issuing monthly advance invoices.

System Settings

The second subcategory in the "Invoicing" section of the Storyous webpage is Company Settings. Here, you can edit or review the basic information about your company.

Only contact details can be edited. If you wish to change information about the operator, you must contact our customer support.

Blocked System - Unpaid Proforma Invoice

Manual unblocking of the Storyous POS system is not possible. The pairing of payments with invoices is fully automated.

How to Avoid Blocking?

  • Set up a standing order: The monthly amount and variable symbol remain the same each month unless you change your service scope or plan.
  • Act promptly: If you notice the message "system will be blocked" in the application, check your invoices in the Invoicing section of your web interface and pay the overdue invoice.
  • Ensure accurate payment: If you send an incorrect amount or provide the wrong variable symbol, the payment will be returned to your account. Please resend the payment with the correct amount and variable symbol indicated on the invoice.

Additional Useful Information

  • Invoices for the Storyous system are always paid in advance for the following month, based on the devices active on the invoice issue date.
  • If a proforma invoice is unpaid on its due date, the due date is extended by an additional 14 days, and a reminder will be sent.
  • If you suspend a service or deactivate a device during the billing period, a correction will be made, and the proportional amount will be deducted from your next invoice.
  • If you accidentally pay the invoice twice, the amount will be automatically refunded to your account.
  • Payments made over the weekend will only be paired with invoices on the next business day. Please note that the system will remain blocked if the invoice is not marked as paid in the system.
Powered by Zendesk