The customer display allows your guests to follow the order in real time — customers can see the items being added to the bill as well as the final amount to be paid. The customer display application is installed on a 10" Lenovo tablet and can only be connected to our large 15'' or 14'' POS devices.
After the customer display feature is activated in our internal system, an option called Customer Display will appear in the POS under Menu (≡ top left corner) in the Settings section.
| Important: For the customer display to function correctly with the main POS application, both devices must be connected to the same Wi-Fi network. |
You will receive the tablet with the customer display application already running (see image). To exit the app and access the tablet settings, tap four times quickly anywhere on the white area next to the word Connect. Once you do this, a calculator will appear on the screen for entering a six-digit numerical code (see image).
You can find the code on the main cash register. Go to the Menu ≡ in the top left corner and select Settings → Customer Display.
After entering the code, the tablet will take you to the Settings menu, where you can connect it to a Wi-Fi network in the standard way. Once the customer display is connected to Wi-Fi, exit the Settings by swiping up from the bottom bar. You will be returned to the customer display application, as it is set as the default on the tablet.
In the rectangle to the left of the Connect button, you now need to enter the number from the main cash register. You can find it again by going to Menu ≡ → Settings → Customer Display.
Now, on the Customer Display, tap the Connect button.
After tapping Connect, an empty receipt will appear on the Customer Display, and as you add items in the Storyous app on the cash register, the ordered products will start appearing.
If you accept only card payments, customers can enter a tip of their choice on the Customer Display. To enable this feature, please contact our customer support.
If you need to exit the Customer Display application, repeat the procedure described above — tap four times on the Customer Display screen and enter the six-digit code from the main cash register. After entering the code, the application will close and the tablet Settings will appear. In case of any issues, you can check in the tablet Settings whether it is connected to the correct Wi-Fi network.