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Hardware Transfer Terms

If you are interested in transferring devices between branches or companies, please contact our customer support; you can find the contact details here.

If you wish to transfer a device, you must read these terms and confirm them in writing by e‑mail:

Conditions for transferring hardware in the Storyous system 

  • Within the Storyous system, only hardware purchased from our company can be transferred. For technical reasons, we cannot transfer any other type of device.
  • We will process your hardware transfer request as quickly as possible during our customer support opening hours (Monday to Friday, between 8:00 and 20:00). Processing the transfer may take up to 3 working days. If you need to speed up the transfer, please contact our support after submitting your request and we will do our best to prioritise it. We kindly ask you to request the hardware transfer in advance where possible, so that we can avoid inconvenience on both sides during busy periods for customer support.
  • If you are transferring hardware from one company ID (IČO) to another, it is essential that you obtain prior consent from the original owner.
  • If the transfer concerns a POS device, the licence fee will be charged according to the current price list and the number of devices that will be used. We only carry out such transfers in exceptional situations, for example if you purchase the device from another merchant or if you are closing one branch and opening a new one. Each device can be moved at most once per month.
  • When transferring hardware to another venue, we recommend that you perform the closing of the day and log out of the application in advance. 
Important: A subscription cannot be transferred to another company or user. The subscription therefore remains with the original owner. You can find more information in the Terms and Conditions. 

Transfer process

  1. Contact our customer support; they will then send you a template for the device transfer.
  2. Once we have received the completed template, we have 3 working days to process the transfer. As soon as everything is ready for the transfer, we will contact you.
  3. After that, simply call our customer support when you are at the device so that we can complete the transfer together.