If you wish to transfer devices between branches or companies, please contact our customer support.
If you wish to move the device, you must read and confirm in writing via email that you have read these terms:
Hardware Transfer Terms in the Storyous System
- Within the Storyous system, only hardware purchased from our company can be transferred. Due to technical reasons, we are unable to transfer other types of devices.
- We will process your hardware transfer request as quickly as possible, within our customer support operating hours (Monday to Friday, from 9 AM to 5 PM). The transfer process may take up to 3 business days. If you need to expedite the transfer, please contact our support after submitting the request, and we will do our best to prioritize the transfer.
- We kindly ask that you request hardware transfers in advance, as this will help us avoid any inconveniences on both sides in case of high customer support demand.
- If you are transferring hardware from one company registration number (IČO) to another, it is necessary to have prior consent from the original owner.
- After the transfer, please adjust the necessary settings (printer pairing, tablet configuration, logging out and back into the Storyous app, etc.). We will be happy to assist you with the setup—just call our customer support.
- If transferring hardware to another company, we recommend performing a closure in advance, logging out of the app, and then proceeding with the configuration. We will provide you with the configuration key via customer support.
- For tablet transfers, the license fee will be charged according to the current price list and the number of devices that will be used. Transfers are only carried out in exceptional situations, such as when purchasing a device from another merchant or when closing one branch and opening a new one. A device can be transferred a maximum of once per month.