Phone orders for delivery

If you want to speed up your phone orders that you deliver yourself or offer for customer pickup, you can use the Takeaway Phone Orders option. 

When creating an order online, you enter your customer’s details into the POS. Once you confirm the order and the customer calls again next time, you only need to enter the phone number and the customer details will be suggested from the history.

Creating a phone order

1. In the POS, go to Sales.
2. Press and hold New basket for a moment.
3. The Order by Phone order option will open:
   1. Fill in all required information: Name, Phone number.
   2. Select the order type: Delivery or Pickup. 
   3. Also enter the address and the delivery/pickup time, and any note if applicable.
4. By clicking Create order, a bill will open where you can add the products ordered by the customer. 
5. You can then put the order on a table (you can create a Delivery or Pickup table in the administration under Businesses – Tables) or pay it right away. The bill will be saved under the customer’s name. 

If you have kitchen order printing enabled, after selecting the products a kitchen ticket will be printed for the chef, which also includes order information such as the customer’s name and pickup time. 

You will also find customer and order details on the receipt.

If the same customer orders from you again, simply start entering the phone number and the customers will appear. Just click the number and other details such as name and address will be filled in automatically.