If you have ordered the integration of the Storyous POS system with the Mews hotel system, our customer support team will contact you regarding the connection setup.
To successfully connect, you also need to activate the integration with Storyous in your Mews Marketplace so that we can obtain the activation token required to launch the integration. If you encounter any issues with this step, contact us, and we will coordinate directly with Mews.
How does the Storyous-Mews integration work?
The integration is based on linking product categories in Storyous with accounting categories in Mews. Before activating the integration, you should decide how you want to map these categories between the two systems.
The integration works so that a hotel guest orders food or drinks in your restaurant, but instead of paying immediately, the amount is added to their total hotel bill.
Example of category mapping
In Storyous, you might have categories like Beer, Wine, Soft Drinks, Pizza, Pasta, Meat, Desserts.
In Mews, you could have categories such as Accommodation, Food, Beverage, Others.
For the integration to work properly, we need to know how you want to link these categories. For example:
- Beer, Wine, and Soft Drinks from Storyous could be assigned to Beverage in Mews.
- Pizza, Pasta, Meat, and Desserts could be assigned to Food in Mews.
Other configurations are possible, such as splitting by alcohol type:
- Beer and Wine could be mapped to Alcohol,
- Soft Drinks could be mapped to Non-Alcoholic in Mews.
Mews Services
In addition to accounting categories in Mews, it is also necessary to set up Mews Services, which act as higher-level categories for all products.
If a customer has services in Mews such as Minibar, Accommodation, Breakfast, Food & Beverage Service, Stay, they will likely want all products to be sent to Food & Beverage Service.
Integration Setup Options
Guest expenses from the restaurant can be sent to Mews in two ways:
- Per sold item – default setting.
- Grouped by VAT rate – for example, Restaurant Consumption 15% VAT and Restaurant Consumption 21% VAT. If you prefer this option, please inform your sales representative when placing your order or contact our customer support.
How to transfer guest expenses to their hotel bill?
Once the integration is activated, you can easily transfer guest expenses to their hotel room.
When settling a bill in Storyous, select "Transfer to room" as the payment method and choose from the available rooms. Only rooms with checked-in guests will be displayed.