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Qerko

What is Qerko and what does it do?

Qerko is a solution for fast and convenient payment and ordering in gastronomy venues using a QR code. Each table has a code that the customer scans with the Qerko app. The customer can pay for the full bill or just a part. After payment, the bill in Storyous is automatically closed and marked as paid via Qerko in the summaries.

Benefits of Qerko:

  • Speed and convenience – saves time for both staff and customers.

  • Increased revenue – an average restaurant increases revenue by more than CZK 400,000 per month.

  • Higher tips – guests tip up to 40 % more compared to terminal payments.

  • Faster table turnover – earlier payment means freeing up tables quicker.

  • Saves staff effort – less running with terminals and splitting bills.

Benefits of integration with Storyous:

  • Direct synchronization with the POS system – staff always have up-to-date information on bill status.

  • Automatic menu import from Storyous – no need to manage the menu in two places.

  • Access to features available in both Storyous and Qerko:

FeatureStoryousQerko
Table payment and splitting✔✔
Order – open bill (at table) – prepaid✔✔
Order – open bill (at table) – unprepaid✘✔
Additional order on existing bill – unprepaid✘✔
Takeaway – prepaid✔✔
Delivery (courier picks up) – prepaid✘✔
Menu – from POS✔✔
Images – from POS (if assigned to items)✔✔
Images – from web admin✔✔
Loyalty program✔✔
Customer loyalty cards✘✔
Deactivation from Qerko✘✔
Payment notification✔✔

Activation in Storyous

You can activate Qerko directly in the Storyous web admin via the gear icon > Integrations. 

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To enable it, click the “activate” button and enter the Qerko API key (provided by Qerko).

Display in admin and POS

  • In both the web admin and POS, payments via Qerko are marked as the payment type “Qerko.”

  • These payments also appear in the sales reports.

Things to watch out for:

  • Only one bill per table should be present when loading items.
  • Items are not grouped – e.g. “4× Beer” will appear as four separate lines.
  • Tips from Qerko do not appear in Storyous closures – staff see tips in the Qerko app.
  • Qerko uses PayU/Adyen and ČSOB – merchants usually receive funds within 2–3 business days.

Troubleshooting

  • Check synchronization and internet connection, especially on the main (master) device.

  • Ensure Do Not Disturb mode is not enabled – the payment notification shows on the tablet for only 5 minutes and may go unnoticed.

  • The payment confirmation from Qerko is printed automatically only on the main (master) device – it does not print in other zones.