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Help Center in the App

In the Storyous application, you have access to the Help Center, where you can quickly check the system status, get technical information, or contact support. This section serves as first aid for troubleshooting issues, reporting errors, or checking your connection.

English subtitles are available in the video.

How to Access the Help Centre

  1. In the app, click the Menu icon ≡ in the top-left corner.
  2. In the Menu, you will find the Help Center button in the bottom-left corner.
  3. After clicking, the Help Center interface with various options will open.

What You Will Find in the Help Center

Within this section, you have the following options:

  1. System status
    At the top, the current system status is displayed — whether everything is fully functional or if there are outages or errors.

  2. Chat with technical support
    Clicking this option opens a chat with customer support directly from the application. This chat is used for quickly resolving common questions or issues.

    On weekdays, our team is available in the chat. Outside business hours, the chatbot will guide you to helpful articles.

  3. Connection info
    After clicking this option, technical details about the device’s connection are displayed, such as:

    • type of connection (WiFi / mobile data / LAN),
    • current IP address,
    • and additional network information useful for diagnostics.

  4. Report a problem
    If you believe the application contains an error, you can officially report it through this interface.

    • After selecting Report an Error, you will have the option to send logs — use this only if explicitly recommended by customer support.
    • You can also Open a Chat with customer support here.
Note: The response to the submitted logs may take some time, as they must be reviewed by the technical team.

  1. Check for updates
    If the device does not have the latest browser version, the Help Center automatically shows an update option. This makes it easy to start the update process and prevent errors caused by outdated software.

  2. Clear app data
    You will also find the option to delete application data (reset locally stored data).

Note: Use this option only if explicitly requested by customer support. Deleting data may result in loss of settings or data. This can help if the app freezes, malfunctions, or gets stuck.

  1. Remote control 

    The last option in the Help Center is Remote control. It is intended for extreme cases in which we need to access your tablet remotely to resolve your issue — it allows us to control your device from our office.

    After tapping Remote Control, the QuickSupport app will open, or your tablet will prompt you to install it. Allow the installation by tapping Install, and after completion, choose Open.

    Once opened, the QuickSupport app will display your ID number. Share this number with our customer support so they can connect to your POS device.