Regular invoices for Storyous services are issued and paid automatically. The amount is charged to the payment card stored in the web administration.
The fee amount and billing cycle depend on the active services, devices and licences of your business.
Benefits of automatic billing
- You do not need to enter the payment manually every month or keep track of the variable symbol.
- Invoices and their current status are available in the web administration.
- You will be notified by email about an unsuccessful payment.
- If there is a payment problem, the system may try to process the payment again.
- You can use a virtual card and set your own limit according to your bank’s options.
- Storyous employees do not have access to the full payment card details.
Adding a payment card
You can add a payment card in the Storyous web administration:
- In the administration, go to Settings → Payment details.
- Add the payment card by following the on-screen instructions.
You only need to add the card once. Subsequent invoices will be paid automatically according to their issue and due dates.
You can manage multiple payment cards in the Payment details section. The available card management options will be displayed directly in the administration.
How invoice payment works
- The invoice is issued at the beginning of the billing period.
- The first attempt to charge the amount is made on the third day after the invoice is issued.
- The invoice is due fourteen days after it is issued.
- After successful payment, the status of the same invoice changes from unpaid to paid.
- The payment does not create a new document.
A final invoice is issued for recurring fees. Pro forma invoices are not used.
What to do if a payment fails
If the amount cannot be charged, check:
- whether the payment card is valid,
- whether online and recurring payments are enabled for the card,
- whether there are sufficient funds on the card,
- whether the correct card is stored in the administration.
You can find the invoice status in the invoice overview in the web administration. You will be notified by email about an unsuccessful payment, and the system may try to process the payment again.
Repeatedly unpaid invoices may lead to restrictions or the system being blocked. After successful payment, the invoice status is updated according to the payment result.
Payment card security
You enter the payment card number into a secure payment form. Storyous does not see or store the full card number. The administration only displays whether the payment card has been added and can be used.
If you do not want to use the main company card, you can use a virtual card with a custom limit, provided your bank supports it.
What applies to your services and fees
- The fee amount is determined by the active services, devices and licences.
- The billing cycle is determined by your account settings.
- The settings for devices, licences and features in Storyous are managed as before.
- Invoices are paid in advance for the relevant billing period.
- If you have a standing order or another automatic payment set up for Storyous payments, cancel it to avoid duplicate payment.
Frequently asked questions
Do I need a company credit card?
No. You can also use a standard payment card linked to a business account or a virtual card, provided your bank allows it to be used for recurring online payments.
Can I use a virtual card?
Yes, provided your bank supports it and the card allows recurring online payments. Depending on your bank’s options, you can set your own limit on the card.
Why is the amount charged automatically?
Automatic payment simplifies the payment of regular invoices. You do not need to enter the payment manually every month or check the variable symbol.
Will the fee amount change?
The payment method itself does not affect the fee amount. The amount corresponds to the active services, devices and licences of your business.
When will I receive the invoice?
The invoice is issued at the beginning of your billing period. You can find it in the web administration and will also receive it by email according to your account settings.
Why do I not receive a pro forma invoice?
A final invoice is issued for regular fees. After successful payment, only its status is updated to paid.
What if the card expires?
Update your payment details in Settings → Payment details. You will be notified by email when the card’s expiry date is approaching.
What if there are insufficient funds on the card?
Add funds to the card and check the invoice status in the administration. You will be notified by email about an unsuccessful payment, and the system may try to process the payment again.
Can I have multiple cards stored?
Yes. You can manage multiple payment cards in Settings → Payment details. The current options for selecting or changing a card will be displayed directly in the administration.
What happens after the service is terminated?
After the active services are terminated, no further amounts will be charged to the card for a new billing period. Billing is based on the status of active services and issued invoices.
Is a pro-rata fee refunded if the service is terminated during the billing period?
The monthly fee is paid in advance for the entire billing period. If the service is terminated during a period that has already been paid for, the pro-rata amount is not refunded unless the terms and conditions provide otherwise.