Payment details

Regular invoices for Storyous services are issued and paid automatically. The amount is charged to the payment card stored in the web administration.

The fee amount and billing cycle depend on the active services, devices and licences of your business.

Why has the billing method changed?

To make paying for our services as simple as possible and save you from entering a payment manually every month, we have introduced a more convenient way of paying regular fees. For regular fees, the following changes apply:

• a final invoice is issued instead of a pro forma invoice,
• once issued, the invoice is paid automatically from the payment card stored in the administration,
• neither the fee amount nor the billing cycle changes,
• as before, you will receive the invoice by email and can also find it in the web administration.

Benefits of automatic billing

• You do not need to enter the payment manually every month or keep track of the variable symbol.
• Invoices and their current status are available in the web administration.
• You will be notified by email about an unsuccessful payment.
• If there is a payment problem, the system may try to process the payment again.
• You can use a virtual card and set your own limit according to your bank’s options.
• Storyous employees do not have access to the full payment card details.

Adding a payment card

You can add a payment card in the Storyous web administration:

1. In the administration, go to Settings → Payment details.
2. Add the payment card by following the on-screen instructions.

You only need to add the card once. Subsequent invoices will be paid automatically according to their issue and due dates.

You can manage multiple payment cards in the Payment details section. The available card management options are shown directly in the administration.

The card must be valid and have online and recurring payments enabled. It does not have to be a company credit card. You can also use a standard debit card linked to your business account, or a virtual card if it supports recurring online payments.

How invoice payment works

• The invoice is issued at the start of the billing period.
• The first attempt to charge the amount takes place on the third day after the invoice is issued.
• The invoice is due fourteen days after it is issued.
• After successful payment, the status of the same invoice changes from unpaid to paid.
• The payment does not create a new document.

A final invoice is issued for regular fees. Pro forma invoices are not used.

What to do if a payment fails

If the amount cannot be charged, please check:

1. that the payment card is valid,
2. that the card has online and recurring payments enabled,
3. that there are sufficient funds on the card,
4. that the correct card is stored in the administration.

You can find the invoice status in the invoice overview in the web administration. You will be notified about an unsuccessful payment by email, and the system may try to process the payment again.

Repeatedly unpaid invoices may lead to the system being restricted or blocked. After successful payment, the invoice status is updated according to the payment result.

Payment card security

You enter your payment card number into a secure payment form. Storyous does not see or store the full card number. The administration only shows whether a payment card has been added and can be used.

If you do not want to use your main company card, you can use a virtual card with your own limit, if your bank supports it.

What applies to your services and fees

• The fee amount is based on active services, devices and licences.
• The billing cycle follows your account settings.
• Devices, licences and features in Storyous are managed in the same way as before.
• Invoices are paid in advance for the relevant billing period.
• If you have a standing order or another automatic payment set up for Storyous payments, cancel it to avoid paying twice.

What the change in payment method is based on

Storyous services are provided by Teya Czech Republic s.r.o. Our relationship is governed by the Storyous Terms and the Teya General Terms, which you agree to when using Storyous services. In short, they provide the following:

• Fees can be paid from a stored card. The Teya General Terms (Section 13) allow fees to be collected using available payment methods, including charging a debit or credit card linked to your account or to the service you use.
• Regular fees are paid in advance. Storyous fees are payable monthly (Storyous Terms, Section 5). Recurring fees may be charged in advance for the relevant period (Teya General Terms, Section 13).
• A pro forma invoice is one option, not an obligation. The Storyous Terms (Section 5) mention a pro forma invoice as one way in which we may request advance payment. They do not oblige us to always issue one.
• We reserve the right to amend the terms. The Storyous Terms (Section 6) and the Teya General Terms (Section 5) allow us to change the conditions of our services, including fees and how they are paid. We will notify you of any change in advance. Unless the law requires a different period, this is at 
  
  This overview is only a simplified explanation. If you have an individual agreement with us that sets out different payment terms, please contact us.

Frequently asked questions