Frequently asked questions

Is it possible to  pair the terminal from different bank with the Storyous POS?

To pair the terminal with POS application is necessary a special software key which is available from bank.

I have the same model of your payment terminal, but not from Storyous, is it possible to pair it?

Unfortunately nor in this case we can not pair your terminal with POS for the same reasons as described above.  

Can I delete the possibility to give tips by using terminal?

With every payment terminal you have the possibility to set tip. So that it is why it is not possible to delete this option. If you do not want to use it, just press - dokončit na terminálu/finnish on terminal.

How can I check payments through the terminal? 

In the web administration in section Bills - Platební terminál. You can see there all payments made through the payment terminal. Here you can find also data about tips (the difference between the real value of the bill and the amount finally paid).


Button Administrace POS MERCHANT is very important for you. It is a gate to your ČSOB bank account administration. Here you can observe state of given transactions, change your details or make cancellations of payments through the payment terminal.

To log into this section you need your ID (IČO) as login, your password is a code you vere given by the bank via SMS.


Here you can find additional useful information regarding to the payment terminal.