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PAYMENT BALLANCE

Frequently asked questions

Why in section Cashflow/Pohyb hotovosti I don’t see the cash amount in money register?

  • If you just have started with our Storyous system, then you should switch on the cashflow function on tablet - by clicking on button Track cashflow.

Why I can’t see information in section “Cashflow” on each tablet?

  • You can see information about cashflow only on tablet with assign function CASH REGISTER. To change the settings contact us through chat in your application. In Cashflow you can add initial amount or make a closure of day’s earnings only from account with assigned role OWNER or MANAGER.

Where I can set an initial amount of cash register and make closure of day’s earnings?

  • On tablet with assign function CASH REGISTER open section Cashflow/Pohyby hotovosti. In left lower corner you will see button Initial amount/Počáteční stav and in the right lower corner you will find button Make a closure/Provést uzávěrku. Choose the wanted operation and then provide all required information.

What information can I see after making a closure of day’s earnings?

  • After making a closure of day’s earning you will see window with actual amount of cash register, day’s earnings, given discounts and added operations.

Why the amount of closing day’s earnings doesn’t conform with day’s earning report from given day?

  • In section Bills/Účty Day’s earnings-listyou can find the day’s earnings counted until midnight, 12 pm. Those amount may not correspond if you set the closing time in settings for different hour. Then in section Day’s earnings-list will display day’s earnings until 12 pm, while day’s earnings report/Přehledy of the given day will display earnings until the hour of closing the restaurant. So than you need to compare your closing ballance and the earnings in section Přehledy.
Cash Flow On Tablet
You are able to set your initial state of cash, cash flow and closing of a day not just through the web administration, but also on your tablet in app. You can find it through clicking on three lines located in upper left corner.

Cash flow settings/Pohyby hotovosti are visible only for those with role of chief, place manager or owner/merchant.

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Setting of the initial state of cash

In section Cash flow  „Pohyb hotovosti“ click on „Zadat počáteční stav“ and enter the actual amount of cash that you have as money in till. You can also add a note for it. „Aktuální stav pokladny“ means the amount of cash from the last closing of a day.

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In case you don't see „Zadat počáteční stav“ button in „Pohyby hotovosti“ section, it means that after closing of a previous day there were already some products sold. In that case this amount from previous closing date becomes automatically amount of initial amount. You can change the Innitial state in the web administration later.

 Zadávaní pohybu hotovosti

After setting of the initial amount, the revenue will automatically start to count. If you'd like to withdraw/put in money, you can do it manually. Go back to Pohyb hotovosti and click on ,,Přidat pohyb" button.

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Choose, if you're going to put in (Vklad) or withdraw (Výběř) money. You can also add note (f.e. 1000,- CZK for beer)

 Checking the status of cash and closing date

For checking the status of cash, click on ,,Provést uzávěrku" button. 

You will see following informations:

  • cash in total since the last closing date
  • current status of cash register (what you should have in cash)
  • sales and discount made
  • tips from cards (if you're using our card terminal)

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If you have more tablets as cash registers, it is necessary to seperate revenue on single tablet and whole revenue from all tablets.

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Example of closing ballace and what each number mean you can find in article here.