If there is some problem occured while using Storyous app, please report the bug through Nahlásit chybu. This way you send us information about the device which has problem and we can hand over the proble to our development team. To analyze and fix the problem we not only need this report, but also detailed description of the problem. As an example we can give problem with printing. If your orders are not correctly printed we need following information:
- number of given order (in the top right corner of the ticket)
- number of table
- name of the item ordered
- time of the incident
To safe the ticket and take a photo of it is apprecited.
So if there is such a problem continue as follows: Click on the button in the top left corner, and choose - Centrum pomoci and then Nahlásit chybu. Then the field for the message for our development team occures. Fill the message and click OK.
Chat with support team
Now you have the possibility to chat wit customer heroes directly from tablet. Click on the button in the top left corner, choose centrum pomoci and then chat se zákaznickou podporou. So you can report any problems you have and you do not have to wait on phone.
We are updation Storyous app constantly as we are adding new functions. The possibilty to update appears after login as a text ,,what is new in POS/Vylepšili jsme aplikaci Storyous". If you have no time for the update, you can update it later again in centrum pomoci - Aktualizovat aplikaci. We highly recommend our customer to make the update regularly. And have the same versions on all tablets.