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Cancellation of receipts

Employees can cancel receipts. What to do to have a control over all cancelled receipts and given discounts?

  • Each cancelled receipt and given discount are recoreded to the system and are visible in section Receipts/Rachunki, subsection Control of cancellations and discounts/Kontrola anulowań i zniżek. You can search for receipt by the date. For each receipt you can see its date,amount and possible loss, all those information help to control whether the receipt was correctly cancelled. If you think that receipt was improperly cancelled, in the same subsection you can bring it back to the system or completely delete it (only from account OWNER/WŁAŚCICIEL).

I made a wrong order (I ordered one item more) and it was already printed. Can I cancel it somehow?

  • Printed receipt can be immediately cancelled in mobile waiter’s application POS in List of receipts/Lista paragonów or in Web Network Administration in section Receipts/Rachunki, subsection Control of cancellations and discounts/Kontrola anulowań i zniżek.

To perform a control I need to print receipt again, is it possible?

  • Yes. To print receipt again click on 3strips in right upper corner. There choose Receipts list/Lista paragonów and find receipt that you wish to print. Click on chosen receipt and print it.

After printing the receipt, guest realises that has no money and wants to pay by card. How to change the method of payment?

  • Click on the three horizontal lines on the upper left corner and select Receipts list/Lista paragonów. Find the bill, which we reprint, click on it and then click on paid: Cash (or Card). After that select the form of payment that actually took place.