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ONE MENU TAKEOUT - ORDERS TO GO WITHOUT STORYOUS POS SYSTEM

On the onemenu.cz, we have created a list of restaurants where you can order food to take out with you. If you have our POS system, it is possible to activate the integration of this portal with our tablet, orders from the website will then be copied directly to the Storyous POS sales application. Find out more at this link.

If you do not have our POS system or our hardware, it is still possible to make you a profile of your restaurant to order directly via the onemenu.cz for your guests.

We offer more options, if you are interested, simply fill out this form and we will set everything up for you and then we will call you and help you with setup.

ACCEPTING TAKEOUT ORDERS WITHOUT THE STORYOUS POS SYSTEM
After filling out the form above, we will register your company and business in the Storyous system and send you login details to the e-mail address that you provided. You can log in with admin.storyous.com with this information.

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Then, it will be necessary to set up sales items that you will offer to your customers for online orders. In Storyous, these items are named "Products". In order to create products, you must first create a product category, in which you will then insert products.

CREATING A CATEGORY

In the Product Categories tab, click the "Add" button (1)

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Fill in the Title of category (2) (the title of category name can be the same as short title, it is usually displayed in the application on the tablet, so this is not key for you), select the color and icon and click add.

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CREATING PRODUCTS
Products are created in the Products tab. Simply enter the product name, price, VAT and select a category and click on "New item". (3)

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After you create products and categorize them, you must check OneMenu Takeout for each product in the External Services column. (4) (Can be performed using group actions.)

Only products that are included in the category will be copied to the menu on the website, while products in subcategories and subcategories itself will not be copied to the menu on the website.

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In addition to the category and product name, the web page displays a description of the product (5), which you can create in the product editing window by clicking on the pencil symbol at the end of the line.

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The product description can also be entered for already created products in the product list. Use the Columns settings > Description. (6) The description can now be entered directly in the product list

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HOW YOUR GUEST CAN ORDER?
The customer can search for your restaurant on the onemenu.cz website.

But the best way is to share a link to your menu via social networks, Google, or a button on your site. You can find out how to do it right here.

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The customer will see all products and descriptions as you entered them in the web administration. Using the +/- button to select the number of pieces he wants to order.

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After completing the selection, the customer clicks "Pokračovat v objednávce" (Continue order). Fills in contact information and pick-up time. The nearest pick-up time is based on the information you filled out in the form. So the minimum time for order preparation and opening hours.

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And then the customer is redirected to the ČSOB payment gateway, where he fills in the payment card details.

5.pngAfter payment you receive the summary of the order and its status. Immediately after payment, the status is "Objednávka čeká na potvrzení restaurace" (The order is waiting for confirmation from the restaurant).

 

HOW TO ACCEPT, REJECT OR ISSUE AN ORDER?
After confirming the payment, the order will be copied to the web administration in the Online orders tab.

Now you have to accept or reject the order. The order must be accepted within 5 minutes, otherwise it will be automatically rejected. If you accept it, the customer will see an order confirmation, which will also be sent to you by email. Each order issued periodically beep, it is necessary to have notifications enabled in your Google Chrome (It is not recommended to use other browsers may not be fully compatible with our web administration and order platform).

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Once the customer arrives, click on the "Předat objednávku" (Issue an order) button. With this step, the order is considered successfully processed.

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In the report, you'll see all pending orders, as well as pending orders or rejected orders, which are highlighted in gray.

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ORDER NOTIFICATIONS
In addition to notifying you of a new order on your tablet, you can set it to receive an SMS on your phone. In the Place Settings tab, simply fill in your phone number and you will be informed about all new orders in a timely manner.

ORDER SUSPENSION
For example, if you do not manage to prepare new orders, it is possible to suspend their receipt at any time. To pause the receipt of orders, go to the Place Settings tab and here at the bottom you will find the Takeaway integration item. If the checkbox next to "Accept external orders" is not checked, it means that your restaurant is not available for online ordering.

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The integration automatically turns on and off according to your working hours that you have told us.

SENDING MONEY FOR ORDERS
Money from orders placed through onemenu.cz, reduced by the commission from orders according to the conditions, will be sent to your bank account once a week. Don't forget to fill it in the web administration via the main navigation bar. Below your profile you will find several tabs. Open Company Settings here and the web administration will open on the relevant page. In the Bank account field, fill in the account to which you want to send weekly payments. Alternatively, write to us by e-mail or chat.

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