We usually proceed with changing the Company ID (IČO) and transferring services and the account to a new merchant in the Storyous system in the following situations:
- a change in the legal form of business – for example, a switch from a sole trader (self-employed person) to an Ltd. (s.r.o.) or from one Ltd. to another, where the company's managing director remains the same;
- a transfer of the business between family members – for example, when a parent hands the establishment over to their child or the business is transferred between spouses.
In other cases (typically when a new owner takes over the establishment), we proceed differently and refer you to our sales department. The transfer itself is then handled through the DocuSign electronic form.
DocuSign is an electronic form through which you request a change of the Company ID (IČO), legal structure and billing details in the Storyous system.
| Note: We will send you the form once you contact our customer support with your change request. It will arrive directly in your e-mail and is signed electronically – so there is no need to print, scan or send anything by post. |
By signing the form, both the original and the new merchant agree that all data, settings and history are retained and that the rights and obligations pass from the original merchant to the new one.
Order and process of signing
The form is filled in and signed in two steps, always in a fixed order:
- The original owner (the merchant handing over the system) fills in and electronically signs the form first.
- Only after the original owner completes and signs their part does the new owner receive an e-mail prompting them to fill in their part.
| Note: The same process applies even if the managing director remains the same. In that case too, you first fill in and sign the part for the original company. After signing, the form will arrive again and you will complete the second half for the new company. |
You open the form directly from the e-mail you receive – just click the Review Document button. The DocuSign welcome screen will open with a summary of information about the document. Continue by clicking the Continue button.
The form itself will then appear. In the top left, click the Start button – DocuSign will then automatically guide you through all the blocks that need to be filled in. The most important step is to insert your signature. Next to the Signature field, click the Sign button.
You can either choose from pre-set styles for your signature or write your own. We accept both options – it is entirely up to you. Confirm your choice with the Adopt and Sign button.
The final step is to submit the form – in the top right, click the Finish button.
The same process applies even if the managing director remains the same. In that case too, you first fill in and sign the part for the original company; after submitting, the form will arrive again and you will complete the second half for the new company.
Once the new owner signs and completes the form, the request is delivered to our customer support. They prepare the transfer internally and will then contact you to finalise it.
Providing confirmation of the bank account
If, in addition to the Storyous POS system, you also use a Teya payment terminal, you must also attach a confirmation of the bank account of the new company to the form.
You can provide either the confirmation of the account directly or a bank account statement. For the document to be valid, it must meet the following conditions:
- it is no older than 3 months,
- the name on the account is identical and demonstrably belongs to the new Company ID (IČO),
- it shows a visible bank logo,
- it is in PDF format.
Details to be filled in on the form
On the form, you will also fill in the mandatory details for both the original and the new company – for example, the name, Company ID (IČO), VAT registration details, the establishment or the requested date of change. You will find a complete overview of these directly on the form; just follow the instructions provided.
Processing the request
Once we receive the fully completed and signed form, we will process the request as quickly as possible, within the operating hours of our customer support (Monday to Friday, 9 a.m.–5 p.m.). Depending on the volume of requests, the change may take up to 3 working days. We will inform you by e-mail once the transfer is complete.