In the Control of Cancellation and discounts section, you can see all non-standard operations that took place on the POS – for example deleted items, cancelled bills, refunded payments, additional receipt prints or granted discounts.
This section is used to monitor and review what is happening on the POS, so that you have an overview of possible losses or unusual edits to bills and can check them afterwards.
It is possible to turn on English subtitles in the video.
Where to find this section:
- In the top navigation of the back office, select the Bills tab.
- In the left-hand menu, click on Control of Cancellation and discounts.
- In the top left corner of the back office, always select the specific venue you want to work with (if you manage several venues at once).
At the top of the table you will find two tabs:
- Unreviewed items – only records that have not yet been marked as reviewed are shown.
- Show all – all records are shown, including those that have already been reviewed.
In the table you can then see the following columns:
- Review – a checkbox to mark that you have reviewed the given operation.
- Date / time – when the operation was performed.
- Table – the table on which the bill was kept; for quick orders this value may not be displayed.
- Potential loss – the amount by which the bill was reduced as a result of the operation (e.g. deleting an item or applying a discount).
- Changes performed – the type of operation performed (see below), with the option to filter by change type.
- Discount – the discount percentage if the change relates to a discount on an item or the whole bill.
- Total bill amount / other icons – the total value of the bill and an icon to display the bill details.
Which types of changes are recorded
In the Changes performed column you can filter the table so that only the selected types of operations are displayed.
The following options are available:
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Removed items: Bills where an item was originally added but was removed from the bill before payment (for example the guest changed their mind and the staff member deleted the item).
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Discount: Bills where a discount was applied – either to a specific item or to the entire bill. The table also shows the discount percentage, so you can quickly identify where discounts were granted and in what value.
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Refund: Bills where a payment was cancelled or refunded – for example, the bill was reopened or completely cancelled and the payment was returned to the guest.
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Reprinting: Situations where the bill was printed again – for example a copy of the receipt for the guest or for internal use in the venue.
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Issued – unpaid: This type of record relates to bills where the Issued – unpaid function was used. The items were deducted from stock but the bill was not actually paid and the revenue was not recorded. It is therefore important for the venue to monitor these cases and evaluate the potential loss.
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Table change / transfer: Bills that were moved from one table to another (for example from the terrace to indoors, or when two tables are merged). This type helps you track who moved bills and when, so that you have a clear overview of how orders move around your venue.
Bill detail
After clicking the bill detail icon, the specific bill opens and you can see the full history – who created the bill, who posted individual items and who performed the given change (discount, item deletion, cancellation, etc.).
From the detail it is clear what exactly happened on the POS and how it affected the final revenue.
Marking items as reviewed
Once you have checked a specific operation (for example you have verified why a discount was given or an item was deleted), you can mark it as reviewed by ticking the checkbox in the first column.
After refreshing the page, the records marked in this way are hidden in the Unreviewed items tab and only new, not yet checked operations remain. This helps you keep the section clear and always up to date.
All data from the Control of Cancellation and discounts section is also reflected in the Reports → Report of Cancellation and discounts, where you can see a total summary of cancellations, discounts, refunded payments and their impact on revenue. This allows you to quickly evaluate where changes are occurring, which types of changes are most frequent and what financial effect they have on your venue.