Stability Check

In the Storyous application, you can find the Stability Check to the left of the login icon. It helps you identify potential system issues — for example, problems with the internet connection, paired devices, battery status, updates, or printer connections.

English subtitles are available in the video.

If the icons are green, everything is working properly. A red icon indicates a problem — the system provides a quick diagnosis of the issue. Depending on the nature of the problem, you may be able to resolve it yourself (for example, by checking your connection or verifying that devices are plugged in), or you can call our customer support line to report the specific issue displayed on the bar.

Below, you will find explanations of the individual lines and recommendations on how to resolve certain issues.  In the article, you may come across the term master — this refers to the main device/cash register, on which actions such as closing the shift can be performed. Other devices are linked devices connected to the master unit.

Internet Connection

This shows how the device is connected to the internet (WiFi, LAN, mobile network).

The internet connection icon will turn red with a message indicating the problem, e.g., if the device is not connected to any network or the connection is slow.

Connection to 'master' device

A green line indicates that:

• The device is the master.

• The device (that is not the master) is successfully communicating with the master device.

• If the device is in offline mode, the "Connection with 'master' device" line will not be displayed.

A red line indicates that:

• The device is in offline mode but doesn’t know the IP address of the master.

• The device cannot connect to the master tablet.

Terminal Connection

This line is shown only for integrated terminals. It displays the availability/unavailability of the connected payment terminal. If no terminal is added in the device section, the “Terminal Connection” line will not be shown at all.

You can find instructions on how to properly connect the Teya terminal in the article Teya Payment Terminal Integrated with the Storyous POS System.

Printer Connection

If the line is green, the printers are connected.

If the line is red, you need to check the printer connection:

• Make sure the printer is on the same network as the cash register it’s connected to.
• Verify that the tablet is connected to the correct network. For 14" and 15" registers, check that they are not connected via both Wi-Fi and LAN cable — use only one connection type.
• The printer may be unavailable – ensure it is turned on and that the top paper cover is properly closed.

Print Check

If this line is red, it means that an order or receipt was not printed. In most cases, the issue is related to the printer connection, so make sure the printers are turned on, connected to the correct network, and that the paper cover is properly closed.

Next to the Stability Check icon, you will see a grey bar where you can click Print Details to view any unprinted orders or receipts. You can reprint them all at once by clicking Print All Again, or remove them by selecting Cancel All.

By clicking the magnifying glass icon, you can view the details of a specific order or receipt, and under Printer Status, you can see which printers are offline. Clicking the printer name takes you to Settings, where you will also find helpful tips for solving common issues.

Device synchronisation

If the Synchronization with the Rest of the System line is red, it means that the changes made in your cash register application are not being synchronized with the web administration. You should check the internet connection on all devices used in your business. It’s also worth checking whether your internet service provider is experiencing an outage.

If you have Offline Mode enabled, this line may appear red in the following situations:

• If the device is the master, it is trying to synchronize with the administration, even while offline.

• If the device is a tablet (not the master) in offline mode, it is attempting to synchronize with the master, showing the number of unsynchronized changes.

• If the tablet (not the master) is connected to a different network than the master, it is attempting to synchronize with the administration.

You can find more details about Offline Mode in this article.

App update

Shows the availability of a new version of the app and allows installation.

Battery level

Will notify you about a low battery on the device.

• For All-in-One devices PAX A920 and PAX A920 Pro, there is a warning at 15 % and 10 % battery level (if the battery falls below 10 %, PAX will no longer print).

• For other devices, there is a warning at 10% battery level.

Disk space

In this section, you can see whether your device has enough storage space, which is necessary for downloading updates and for the proper operation of the cash register application.

If this section is red, try clearing storage by deleting unnecessary files, photos, or applications. You can view storage details in Tablet Settings (gear icon) → Storage. If this section is red, just click the notification and you will be taken directly to Settings.

System time

The application will also notify you if the system time is set incorrectly, as this may affect synchronization with the web administration. By clicking on the notification, you will be taken to the Tablet Time Settings — there, select Set time automatically or manually set the correct date and time.