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Correction of a Closed Bill

In the Bill Overview section, you will find the option Reopen Bill. This feature allows you to reopen an already closed bill and delete an item that was ordered incorrectly.
All information about this section can be found in the article Bill history.

How to reopen a bill

You can find the reopening option in Menu ≡ → Bill history. On the left side, you will find a list of bills; simply find the one you want to reopen. You can see receipts in the app only for the past 30 days; older ones can be found in the administration section under Bills → Bills.

For better understanding, here is an illustrative example: A customer paid a bill with an incorrect number of items. The order was 1x Espresso and 1x Cappuccino, but 2x Espresso and 1x Cappuccino were recorded. The customer paid more than they should have, and now the bill needs to be corrected. 
  1. Click on Menu ≡ and go to Bill history (this feature is not available for users with the “Trainee” role).
  2. Select the bill you want to reopen.
  3. Click Reopen Bill. The original bill will be voided and a new bill will open on the same table as the original one. Order bons will not be printed again. 
  4. Select the reason for reopening the bill (e.g.: Change of payment type, Incorrectly marked item, Wrong number of items, etc.). You can set the reasons in the administration under Settings → Receipt → Reasons for Bill Cancellation.
  5. Adjust the bill as needed. In our example, we will remove one Espresso from the order.
  6. Close the bill using the required type of payment. If you have an integrated terminal, important information can be found in the table below.

Important: If you have an integrated terminal connected to the cash register, the app will ask whether the voided amount should also be refunded to the customer. If you select Cancel without refund, the amount will not be returned (for example, if you return the difference in cash). If you click Refund via terminal, you will be redirected to the terminal application where you must confirm the refund, and the customer will receive the voided amount back to their account.

If you close the reopened bill again with card payment, you will be redirected to the terminal application and the bill must be paid again by card. If you do not want to trigger the payment again, close the bill in cash and then update the payment type in the administration under Bills → Bills.

When you return to the Bill history tab, you will see both receipts: the original voided bill and the newly issued one with the corrected item.