How to fix issues on PAXA920pro

Device won’t turn on / won’t charge

1. Make sure you are charging and turning on the device correctly.
2. When turned off, the device charges with the adapter only up to 60%.
3. Charging in the docking station is not possible with 0% battery.
4. Turn on the device by holding the side button until the PAX logo appears.
5. Try a different adapter/cable (USB → USB-C).
6. Charge for a longer period – the device may need more time.
7. Test a different power outlet.
   
   • Nothing helped? →Warranty claim.

Tip: If the problem is with the adapter, we can offer a new one for purchase.

Device is frozen

1. Restart the device or remove the battery and turn it on again.
2. Identify where the screen is stuck:
   • Blue screen = battery replacement required.
   • If PEDTempered error appears, it indicates damage → warranty claim needed.

Connection issues

SIM card

1. Check that the SIM card is inserted correctly.
2. Make sure mobile data is enabled.
3. Ensure the SIM has enough data → Data usage.

WiFi

1. Check that WiFi is turned on.
2. Make sure the device is connected to the correct network.
3. Remove saved networks and try reconnecting.
4. Ask to check the router (does it see the device's MAC address?).
   • Nothing helped? → Warranty claim.

Weak print

1. Clean the print head.

2. Use proper thermal paper (a gray line should appear when scratched with a fingernail).
3. Perform a self-test in the calculator.
   • Didn’t help? →Warranty claim.

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Only half of the paper is printing

• If the print appears only on one side, check the paper holder.

Blank paper printing

• Make sure the paper is inserted correctly.
  

No printing or choppy printing

• Check if the roller is inserted on the wrong side.
  

White battery icon on the display

1. The battery is either inserted incorrectly or is damaged.
2. If the message "charger 12 c err" appears, remove the battery for 10 minutes.
   1. Didn’t help? →Warranty claim.

Scanner stays on / customer wants to disable it

• Open the Payments app → Menu → System Settings → Scanner Settings → Disable scan button.

Error "Power error: 10"

1. Restart the device.
2. Remove the battery and leave it out for a few minutes.
   • Didn’t help? → Warranty claim.